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Terms and Conditions Terms and Conditions

Please note: None of the following terms and conditions affect your statutory rights as a consumer.

Our website will not automatically process orders from outside the UK, Channel Islands, Eire and the Isle Man.

US market is specifically excluded and that local laws in all other countries are complied with. 

Open All Hours Pharmacy makes every effort to ensure that all of the information provided on the site is accurate and up to date. However, due to the way that websites are stored, copied and downloaded, the information on the website may be incomplete, out of date or incorrect.

Open All Hours Pharmacy  disclaims all warranties of any kind with respect to the content of this website to the fullest extent permitted by the law.

All content of this website is for information purposes only. The information is provided to support information and advice from healthcare professionals. The information on this website should not be taken to substitute the expertise and judgment of your regular doctor, pharmacist or other healthcare professional. The sale to you by us of any drug or product on this website should not be construed to indicate that the use of any such drug or product is either safe, unsafe, appropriate or effective for you or anybody else. You must read all product packaging, labels and information sheets prior to use. You must consult your doctor, pharmacist or healthcare professional if you are unsure about taking, using or giving of a particular medication or product, or acting or relying on any of the information provided by this website. Please consult your doctor before taking any new product, particularly if you are already under medical care.

Please note that the packaging of the products is from time to time altered. Although the product which we send you will in all material respects be the same product as that pictured and advertised on this site, the packaging of the product may vary.

Open All Hours Pharmacy excludes any liability, including that for negligence, for the content of this website or any product sold through it to the maximum extent permitted by the relevant law.


All prices include VAT unless otherwise stated. Prescription only medications supplied against a valid prescription are zero-rated and these prices are displayed ex-VAT. Prices are current only and cannot be accepted from expired web page caches, if visiting site from a bookmarked page please click F5 to refresh browser to give current price which will be charged.

If you login to your account and your primary billing address is in the Channel Islands, all prices will automatically be displayed ex-VAT.

To qualify for VAT free purchases, please note it is the delivery address, not the billing (cardholder address) which must have a Channel Islands address. Channel Islands residents shipping products to mainland addresses will be charged VAT on rateable items.

UK residents ordering a zero-rated prescription medicine together with a rateable item will have VAT applied (at the rate of the highest rateable item in the order) to the postage and packaging charges.

Any order containing only zero-rated prescription items will be exempt from VAT on postage and packaging charges.

This information may be subject to change depending on current UK VAT legislation.

Private Prescriptions for human use are 0% VAT Free so it’s imperative that you inform us first if your Private Prescription is for Veterinary use as 20% VAT is chargeable on all Veterinary Prescriptions


Free postage on all orders over £30 otherwise there is a £6.50 charge for postage & carriage. 


We accept Visa, Mastercard, Maestro (Switch), Electron and Delta.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or securely over the Internet

We also accept payment by cheque. We require three working days from the date of receipt to clear a cheque. Your order will then be despatched.

Please note: we do not charge your card until your order is ready to ship.



If an order is placed with Open All Hours Pharmacy for an item  to which a Prescription is required and there is no Prescription in your possession at the time of ordering then it  is a legal requirement that we cannot  supply that item unless you send us a valid Prescription for that item.

If an order for a Pharmacy Only Line is placed to which a Medicine Questionnaire is  required to be completed then it is a legal requirement  that we cannot  supply that item unless we receive a completed Medicines Questionnaire.

If no Prescription or completed Medicine Questionnaire is forwarded to Open All Hours Pharmacy to validate those orders for that Prescription Only Medicine or a Pharmacy Only Line ordered then we will refund you the value of that order minus £5.00 for Administration Costs. 



We endeavour to respond to all complaints within five working days.

If an incorrect name or delivery address is given to us, we cannot accept responsibility or offer a refund for any delay, damage or loss.

Note: Phone calls are charged for a standard BT line - you will be charged by your phone company at national or local call rates depending on your location. We do not operate a premium or lo-call line.

Open All Hours Pharmacy and the WEEE Regulations

WEEE Regulations - What is WEEE?

WEEE stands for Waste Electrical and Electronic Equipment. WEEE is one of the fastest growing waste streams in Europe. WEEE may contain hazardous substances which, if exposed, could have a serious detrimental effect on the environment and human health. To help customers identify Waste Electrical or Electronic Equipment, a crossed out wheelie bin logo will be displayed on the product. These products should not be disposed of with household waste or sent to landfill sites.

What are the WEEE regulations?

From July 2007 all manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life electrical equipment. This is to reduce the amount of such items being sent to landfill sites.

What are Open All Hours Pharmacy
doing to meet the WEEE regulations?

As a distributor we are committed to reducing the environmental impact of WEEE. For this reason, and to comply with WEEE regulations, we offer a free take back scheme. When you purchase a new product you may return your old product to us for environmentally friendly disposal. We can only do this if the new product has the same use as the old one, so if you buy a new electric toothbrush we will take back your old one. Please return old products within 28 days of purchasing your new one to:

WEEE returns,

We don\\\'t give refunds on prescription drugs and P meds
Open All Hours Pharmacy C/O Hordle Pharmacy, 26 Ashley Lane, Hordle, Lymington. SO41 0GA. Tel: 01425 610594

More information on WEEE and recycling can be found at

Which products do Open All Hours Pharmacy
sell that are covered by the WEEE regulations?

Small electrical items such as hairdryers and electric toothbrushes. These items can be identified by the crossed out wheelie bin logo (see below) in the product literature.

What happens to returned items?

Any items returned to us will be taken to a WEEE compliant recycling site.

General Terms & Conditions:


Items are not supplied on a trial basis, except where covered by your right to cancel (see our returns policy).


Your access to and use of Open All Hours Pharmacy ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you fully accept the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.


The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.


Open All Hours Pharmacy reserves the right to:

i) change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Open All Hours Pharmacy shall not be liable to you for any such change or removal; and

ii) change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

5. LINKS TO WEBSITES OUT WITH Open All Hours Pharmacy

The Website may include links to third party websites that are neither controlled nor maintained by Open All Hours Pharmacy. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.


i) All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Open All Hours Pharmacy or otherwise used by Open All Hours Pharmacy as permitted by law.

ii) In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.


i) The Website is provided on an "as" and "as available" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

ii) To the extent permitted by law, Open All Hours Pharmacy will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

iii) Open All Hours Pharmacy makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

iv) Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability ofOpen All Hours Pharmacy for death or personal injury as a result of the negligence of Open All Hours Pharmacy or that of its employees or agents.


You agree to indemnify and hold Open All Hours Pharmacy and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Open All Hours Pharmacy arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be enforceable and binding.


These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and you hereby submit to the exclusive jurisdiction of the courts of England and Wales.

11. VAT Charges on Private Prescriptions 

Private Prescriptions for human use are 0% VAT Free so it’s imperative that you inform us first if your Private Prescription is for Veterinary use as 20% VAT is chargeable on all Veterinary Prescriptions

Free postage on all orders over £30 otherwise there is a £6.50 charge for postage & carriage.

This page was last updated: Thursday 18 February, 2016