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Complaints Procedure Complaints Procedure
Complaints and Compliments

If you have any queries about any aspect of this pharmacy (good or bad!!) please do not hesitate to let us know. You can tell us any way you like; face to face, in writing, by telephone, letter, fax, eMail, text message etc. if it is something we are doing wrong, then you will do us and all our customers a favour if you give us a chance to fix it. If it is something we are doing right we'll go right ahead and use it in our advertising! We will be periodically be sending you questionnaires to find out how satisfied you are with our service, so that is another way you can let us know.

Complaints

If you are dissatisfied with any aspect of the service provided by this pharmacy, please contact us immediately. If you are still not happy then you may contact the Pharmacy Superintendent Mr D Rhodes MRPharmS Reg No 65434

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist will give you further information.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

PALS
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.

This page was last updated: Saturday 09 January, 2010

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